1. General Terms
1.1 Flashdash Casino is committed to safeguarding your personal information and ensuring it is processed in compliance with legal obligations. We process your data to enable participation in our games and to provide you with services in accordance with gambling regulations. This Privacy Policy outlines what data we collect, why we collect it, and how it is used.
1.2 Your personal data may be used wholly or partially for verification purposes, and shared with third parties such as identity verification agencies. This ensures compliance with regulatory requirements and secures access to our platform.
1.3 This Privacy Policy constitutes a binding agreement between you (“the Player”) and the Company.
2. Changes to Our Privacy Policy
2.1 Flashdash Casino reserves the right to amend this Privacy Policy periodically. While we will endeavor to notify you of changes, we encourage you to review this document regularly. Continued use of the platform signifies your acceptance of updates to the policy.
3. Information We Collect
3.1 We collect personal information to ensure regulatory compliance and provide you with our services. This includes but is not limited to:
- Identity Details: Name, date of birth, email, address, and phone number.
- Verification Documents: Passports, utility bills, bank statements for identity and address verification.
- Account Activity: Transaction history, logins, traffic data, GeoIP data, and activity logs.
- Communication: Correspondence via email, chat, or other channels.
- Additional Information: Survey participation or other assessments (optional).
3.2 This data ensures seamless account management, secure transactions, and compliance with legal standards.
4. How We Use Your Information
4.1 Collected data is used to:
- Process your transactions, including deposits and withdrawals.
- Provide customer support and resolve account-related issues.
- Conduct identity verification and prevent fraudulent activities.
- Deliver promotional materials (with your consent).
- Fulfill legal obligations, such as anti-money laundering (AML) compliance.
- Conduct market research and analyze customer behavior.
5. Releasing Data to Third Parties
5.1 Flashdash Casino does not sell or rent your personal data. However, data may be shared:
- To comply with legal and regulatory obligations.
- With payment processors to facilitate transactions.
- With marketing partners to improve services (only with your consent).
- With law enforcement or other authorities if required.
5.2 We ensure that all third-party processors adhere to strict data protection regulations.
6. Who May Have Access to Your Data
6.1 Access to your data is restricted to authorized employees, including:
- Data Protection Officers.
- Customer Support Teams.
- Payment and Anti-Fraud Analysts.
6.2 Transfers of data outside the EEA comply with applicable data protection laws.
7. Marketing Communication
7.1 With your consent, we may send you promotional materials via email or phone. You can manage your preferences in your account settings or by contacting [email protected].
8. Obtaining Personal Information
8.1 We collect data during your interactions with our platform, as well as from third-party fraud prevention services.
9. How We Store Your Data
9.1 Your personal data is retained for five years following account closure, in compliance with anti-money laundering regulations.
10. Security of Your Data
10.1 We use industry-standard measures to protect your data. Accounts are secured with unique IDs, passwords, and optional two-factor authentication.
11. Cookie Policy
11.1 Flashdash uses cookies to enhance user experience and analyze website usage. These include:
- Required Cookies: Enable basic site functionality.
- Functional Cookies: Save your preferences for a personalized experience.
- Advertising Cookies: Track the effectiveness of marketing campaigns.
11.2 You can manage your cookie preferences through your browser settings.
12. Contact Us
12.1 For inquiries about your data, contact our Data Protection Officer at [email protected]. If you are in the EEA, you may contact our regional representative for further assistance.
12.2 You may also lodge complaints with the relevant supervisory authority as per GDPR regulations.